Refund policy
Return Policy
Overview
We want you to be completely satisfied with your purchase. This policy is designed to provide a fair and straightforward returns process while protecting our business interests.
Return Window
- You have 30 days from the date of delivery to initiate a return
- Items must be in their original condition with all tags attached and original packaging
- Proof of purchase (order number or receipt) is required
Return Process
- Contact our customer service team to initiate your return
- Package your item securely using original packaging when possible
- Ship the item back using a trackable shipping method
Refund Details
- Full refund of purchase price will be issued to original payment method
- Refund will be processed within 5 business days of receiving the return
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Exceptions
The following items cannot be returned:
- Items marked as "Final Sale"
- Items showing signs of wear or use
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- We will cover return shipping costs
- A replacement will be shipped immediately or a full refund issued
- Photo documentation may be required
Store Credit Option
- Choose store credit and receive an additional 10% bonus value
- Store credit is valid for 12 months from issue date
- Store credit can be used on any future purchase
Quality Guarantee
We stand behind our products. If any item proves defective within 90 days of purchase, we will replace it or provide a full refund at our discretion.
Contact Information
For any questions about returns or to initiate a return:
- Email: thetrinitytreasuresco@gmail.com
